Shipping Information


As we have a plentiful stock of all pamphlets, orders are usually filled within 1-2 business days. Orders are despatched via Australia Post three times per week (Tuesday, Thursday and Friday). Rarely, a pamphlet may be out of stock and on backorder because it is being reviewed by specialists prior to reprinting. If such is the case, we will notify you that there may be a slight delay in fulfilling your order.

All orders are packaged in heavy cardboard boxes or cylinders that, over the years, have proven to be robust and protective of all goods.

Rarely, a package and its contents may be damaged in the post. Please contact our office if this happens, and we will promptly send a replacement.

Rarely, a posted parcel goes missing. In many cases, the missing parcel has been misplaced upon delivery. Such missing parcels are typically found under a desk or in a back room or on a loading dock, and so forth. If your parcel appears to be missing, please check with other staff who may have received the parcel by mistake. If the parcel cannot be found, please contact us and we will follow up with Australia Post and assist in tracking down the parcel promptly.

If you have an urgent order, please contact us by phone, and we will ship the order on the same day. If we use Express Post, the extra postal fee is charged only as an at-cost disbursement. If you are in Melbourne, we will courier the order to your practice as a matter or priority.

Shipping faq

Please contact us if you have a query about a specific order.

We have plentiful stock of all our pamphlets meaning your order will usually be despatched within 1-2 business days. Order placed on despatch days prior to 2pm will likely be sent the same day.

Orders are despatched three times per week (Tuesday, Thursday and Friday) from our office in Camberwell, Victoria and are sent with Australia Post Parcel Post. Standard delivery time is 2-4 business days depending on your location in Australia.

International orders (New Zealand) are sent via Australia Post International Express and typically arrive within 5 business days.

If your order appears to be taking longer than the timeframes specified above, please contact us via email (orders@mitec.com.au) or phone (+613 9888 6262) and we will promptly follow it up with Australia Post for you.

Rarely, a pamphlet may be out of stock and on backorder because it is being reviewed and updated prior to reprinting. In such a case, we will notify you that there may be a slight delay in fulfilling your order.

If you have an urgent order, please contact us by phone, and we will process your order as a matter of priority. We can offer an express post service at an at-cost disbursement. If you are in Melbourne, we can courier the order to your practice as a matter of priority.

Please contact us if you have any questions regarding the delivery of an exisiting or future order and we will be happy to assist you.

Our customers are primarily in Australia and New Zealand, but we can ship worldwide. Please email us at orders@mitec.com.au for any orders to be delivered outside of Australia and New Zealand.

Returns and exchanges

For further information on returns and exchanges, see our Returns Policy page.

Yes, we do. Please see our Returns Policy page for further information.

To make a return or exchange, please call or email us and we will provide you with return instructions.