Returns Policy

Patient education pamphlets

If you wish to return your order for whatever reason, please first call our office with the name of the ordering doctor (or hospital) and the invoice number. Carefully repack the patient education pamphlets into their original box (or similar), being careful that they are protected and undamaged. If the pamphlets have become damaged or are an obsolete edition (and consequently, not able to be resold), we will not be able to accept them.  Very rarely, an order of pamphlets can be damaged in the post. Call us, and we’ll send a replacement as a matter of priority.

Anatomical models

If you wish to return your order, please carefully repack the anatomical model into its original box (or similar), being careful that the model is protected and undamaged. If the model is damaged because it has not been carefully repackaged, we will not be able to accept it.

Books

We do not accept returns of specialty medical or dental books. As we order only recently published books specifically from international publishers, we cannot return the books to them. Please order your books with care. The objective of our e-polls is to notify doctors of the latest and best books published by the most renowned authors and editors. As this is a specialty service, the books are ordered into Australia in very small numbers.