Complaints To Regulators Drive Surgeons’ Medico-Legal Matters

"Complaints To Regulators Drive Surgeons’ Medico-Legal Matters" (Avant Media, 23 January 2017) discusses the increasing prevalence of patient complaints stemming from a lack of lack of doctor-patient communication and highlights the usefulness of patient handouts to improve patient outcomes and minimise the risk of complaints.

The article states "Communication issues are a leading cause for complaint, as noted by the NSW Health Care Complaints Commission in its 2016 Annual Report: ‘although clinical care remains the largest allegation category, complaints about doctor-patient communication have increased more significantly than other categories, highlighting the importance of the doctor-patient relationship’."

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